Shipping Policy
Bitcs Pvt Ltd. ("us", "we", or "our") operates Bitcs.in (the "Site" or the "Platform") to provide digital mentorship services and educational programs. This Shipping Policy describes how we deliver our digital products and services to customers worldwide.
Important: All products and services offered by Bitcs are digital in nature. We do not ship any physical products. All services are delivered electronically via the internet.
1. Digital Products and Services
Bitcs exclusively offers digital products and services, including but not limited to:
- Mentorship programs (e.g., Super 30 Fellowship)
- Educational courses and training programs
- Digital content and learning materials
- Online coaching and consultation services
- Access to online platforms and learning management systems
- Certificates and digital credentials
No physical products are manufactured, stored, or shipped by Bitcs.
2. Delivery Method
2.1 Electronic Delivery
Upon successful payment and enrollment, you will receive access to our digital services through multiple channels:
- You will receive an email confirmation immediately after payment, containing:
- Payment receipt and transaction details
- Access instructions and login credentials
- Program start date and schedule information
- Links to program resources and materials
- Contact information for program support
- A user account will be created on our platform, providing you with:
- Secure access to program materials
- Personalized dashboard and progress tracking
- Communication channels with mentors and peers
- Assignment submission and feedback systems
- Access to our comprehensive learning platform including:
- Course content and video lectures
- Reading materials and resources
- Interactive assignments and projects
- Discussion forums and community access
- Progress tracking and performance analytics
- Invitation to program-specific communication channels such as:
- Slack workspaces or Discord servers
- Email distribution lists
- Video conferencing links for live sessions
- WhatsApp groups (where applicable)
2.2 Delivery Timeframe
- For most programs, access is provided immediately upon successful payment confirmation. You will receive access credentials within minutes of payment completion.
- For programs with specific start dates (e.g., cohort-based programs), you will receive access instructions immediately, but program content may become available on the scheduled start date. You will be notified of the exact start date and time via email.
- In rare cases where manual verification is required, access may be provided within 24-48 hours of enrollment. You will be notified via email if any delay is expected.
2.3 Access Duration
- Access to program content and services is provided for the duration specified in your enrollment agreement or program terms. This typically includes:
- Active program period (e.g., 8 weeks for Super 30 Fellowship)
- Post-program access period (if applicable)
- Lifetime access to certain materials (where specified)
- Some programs may include extended or lifetime access to materials, as specified in your program terms. This will be clearly communicated at the time of enrollment.
- Access may be terminated in cases of:
- Violation of terms of service
- Non-payment or payment failure
- Program completion (unless extended access is included)
- Account closure or deletion
3. Requirements for Access
To access our digital services, you must have:
- A working email address is required for account creation, notifications, and communication. Please ensure your email address is correct and accessible.
- A stable internet connection is required to access our online platform, download materials, and participate in live sessions. We recommend:
- Minimum download speed of 2 Mbps for video content
- Stable connection for live sessions (5+ Mbps recommended)
- Unlimited or sufficient data plan for program duration
- Access our services from any of the following devices:
- Desktop or laptop computer (Windows, macOS, or Linux)
- Tablet (iPad, Android tablets)
- Smartphone (iOS or Android)
- Depending on the program, you may need:
- Modern web browser (Chrome, Firefox, Safari, or Edge - latest versions)
- Video conferencing software (Zoom, Google Meet, etc.)
- PDF reader for downloadable materials
- Code editor or development tools (for technical programs)
- Communication apps (Slack, Discord, WhatsApp - as specified)
- You will receive login credentials via email. Please keep these secure and do not share them with others.
4. International Access
Our digital services are accessible worldwide via the internet. There are no geographical restrictions or additional shipping charges for international customers, as all services are delivered electronically.
- Our platform is accessible from anywhere in the world, 24/7, subject to internet availability in your location.
- There are no shipping fees, customs duties, or international delivery charges, as all content is delivered digitally.
- Live sessions may be scheduled in specific time zones. We will clearly communicate session times and provide recordings when possible for participants in different time zones.
- Our programs are primarily conducted in English. If you require language support, please contact us before enrollment.
- We accept payments from various countries through our payment gateway partners. Accepted payment methods may vary by region.
5. Delivery Confirmation
- You will receive an email confirmation immediately upon successful payment, containing all necessary access information.
- A detailed receipt will be sent to your email address, including:
- Transaction ID and order number
- Payment amount and currency
- Program name and details
- Access instructions
- Support contact information
- You can verify your access by logging into your account on our platform. If you experience any issues, contact our support team immediately.
6. Technical Support
If you experience any issues accessing your digital services, we are here to help:
- Contact our support team through:
- Email: info@bitcs.in
- Phone: +91-7428013133
- Support tickets through your account dashboard
- Program-specific communication channels
- We aim to respond to support requests within 24-48 hours during business days. For urgent access issues, please call our support line.
- Our support team can assist with:
- Account access problems
- Email delivery issues
- Platform login difficulties
- Technical compatibility problems
- Payment and enrollment verification
7. Data and Content Delivery
- Most content is available for streaming through our platform. Some materials may be available for download, depending on the program type.
- Program content may be updated during the program duration. You will be notified of significant updates via email or platform notifications.
- We maintain backups of all program content. In case of technical issues, alternative access methods will be provided.
8. Privacy and Security
All digital deliveries are handled securely:
- Secure payment processing through encrypted payment gateways
- Encrypted email communications
- Secure account access with password protection
- Compliance with data protection regulations
- Your personal information is protected as per our Privacy Policy
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the new Shipping Policy on this page
- Updating the "Last Updated" date
- Sending an email notification (for significant changes)
Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.
10. Contact Us
If you have any questions about this Shipping Policy, need assistance with accessing your digital services, or have concerns about delivery, please contact us:
- info@bitcs.in
- +91-7428013133
- Gurugram DLF phase 4, third floor, Zink Fitness Studio, India
Last Updated: December 5, 2025